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News & Events

12/19/2012

ABC Phone and Email Temporarily Down

ANKENY, Iowa - (Dec. 19, 2012) The main server for ABC has experienced an unexpected network outage that may impact your program in a number of ways. If you are experiencing testing issues, please contact the ABC office at (515) 232-3623 or the test help line at (515) 447-8025.

At this time, candidates who are able to access and complete their tests may be unable to view their score reports at the conclusion of the exam; email reports including candidates’ individual mastery reports may also be unavailable at this time. ABC will process and provide your program with these candidates’ scores as soon as we are able.

We apologize for any inconvenience this may impose on your program. ABC will work with your program to ensure added costs are compensated and affected candidates’ scores are processed or exams are rescheduled as needed.

ABC is working as quickly as possible to resolve these concerns. A severe blizzard in our area, however, is limiting ABC staff and ABC IT partners’ access to affected network infrastructure. We continue to work as diligently as possible while ensuring the safety of our employees and partners.

Thank you for your patience and understanding concerning this matter.